Policies & Terms

If you are unable to make an appointment or class, we ask that you give us at least 24 hours notice for cancellations otherwise you will be charged for your appointment.

All studio class bookings are made via the booking platform Instabook & are subject to a 24 hour cancellation policy, unless stated otherwise*. 

We do not offer cash/card refunds on classes nor transfers for other services such as physiotherapy. Any cancellations within 24 hours are not able to be refunded

In the event we cancel a class, your credit will automatically be recredited to your account

* For events/workshops we are unable to offer refunds if you cancel within a week of the date listed. Cancellations within a month of the event will be refunded as a credits on your Instabook account.

A chaperone is compulsory for people under the age of sixteen and people with special needs. Please click here for more information on this policy or get in touch if you have any queries

We take your privacy seriously. Click here to view our GDPR Privacy Policy Statement. Please note that when you sign up to our class booking system, Instabook, you will automatically be subscribed to our Studio Mailing list, which keeps you informed about everything happening at the studio which is relevant to you. If you wish to unsubscribe at any time, please click the link on the email, or get in touch

Like all professions, we pride ourselves on maintaining a professional and safe environment. If for any reason we do not feel we will be able to offer our best service to you, we reserve the right to refuse treatment, withdraw treatment or cease a session at any point

We always aim to provide the highest possible level of care to all our clients and take any concerns very seriously.If you feel you have been treated unfairly in any way or you are unhappy with your care for any reason, please let us know so we can aim to resolve the issue as a matter of urgency. You can get in touch by:

Telephone 07876 140160

Email info@flowphysio.co.uk

Post Katie Watson, Flow Studio, Tormohun House, Torquay, TQ2 8JJ

Your complaint will be investigated to find out what went wrong with an aim to resolve the complaint quickly with an amicable solution for both parties

If your concerns are about your safety, or the safety of others under Flow Studio’s care, you can contact the Health and Care Professions Council (HCPC):

Telephone 020 7840 9814

Post HCPC, Park House, 184 Kennington Park Road, London, SE11 4BU