Delivery and Returns

Delivery Options

We offer a flat rate delivery of £3 to the UK, which is sent via Royal Mail Tracked 48 hours, meaning it can take up to 2 business days to arrive.  We aim to send all orders as soon as possible, within 48 hours of the order being placed.

​Please email info@flowphysio.co.uk if you would like to arrange Next Day Delivery if you need your items more quickly.

We aim to recycle and reuse as much packaging as possible – so please be aware that your item may not arrive in the fanciest box, but it will be the most environmentally friendly way of receiving it.

 

Free Collection

If you would like to collect your item from the studio you are very welcome.  Please select collection at checkout and get in touch via info@flowphysio.co.uk to check timings.

European and International Delivery

Please get in touch if you require European Delivery.  It is possible, be we do encourage you to source products locally to you to reduce the environmental impact of air freight.

 

Damaged Items

If you have any issues with an item arriving damaged, please get in touch at info@flowphysio.co.uk with as much detail and photos if possible.  We will do our best to resolve the issue as soon as possible.

 

Return and Refund Policy

We choose our items carefully and each one is something we use ourselves, but in the event that you wish to return an item, you have 14 days to contact us to action a refund.  Simply email REFUND to info@flowphysio.co.uk.

We are unable to refund any opened or used products, so please ensure that there are no broken seals or original packaging removed.  If you item is unused, once you have emailed us we will send you details of how to return the item.  You will be responsible for the postage and packing costs.  Once we have received the item we will process your refund (if your item is returned within 28 days, otherwise, we are able to offer a credit note).